![]() Screenshot from Myntra customer Shahbaaz Mohammed. “Nowadays, I avoid Myntra,” he said, adding that he prefers Amazon, which offers free returns. “If they had charged me a delivery fee for everything, I would have been OK.” Tati said that as a “skinny guy,” he struggles to find the right fit and has, at times, had to order up to six items and return all of them due to sizing or quality issues. ![]() “I was angry, of course, because I didn’t see it coming,” Tati, 30, told Rest of World. Myntra also informed Tati that if the high returns continue, he may get permanently suspended from shopping on the platform. The company also revoked some of Tati’s “Myntra Insider privileges” that allow members early access to sales and priority customer support. In November of last year, while shopping for jeans, his checkout page had an odd proclamation: “Your return rate is three times higher than average.” The platform penalized Tati by slapping a “convenience fee” of 299 rupees ($3.66) for current and future orders. He estimates that he returns about 80% of the items he orders off the platform.īut Myntra’s returns policy recently changed. Because of Myntra’s generous zero-fee returns policy, he often orders several items and returns most of them, keeping the one or two that he likes best. He typically purchases several pairs of jeans, casual shirts, and shorts about every three months. Tati says he has used Myntra for over four years. Sachin Tati, a loyal customer of India’s largest online fashion portal Myntra, is irritated that his favorite shopping app is overhauling its returns policy. ![]()
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